Lumvale Stays / Emergency & decant
UK-wide enquiries
For claims teams & housing professionals
Emergency & decant accommodationA difficult day. A considered move.
When a household needs to move, every detail matters. Bring us the location, the urgency and the people involved — we’ll help you check furnished accommodation options in your requested UK location.
Suitability and availability confirmed for each placement.
Placement pathway
01 / 04
From brief to home
A home while repairs happen
One household. A familiar area. A stay that fits around the works.
Illustrative process · not live claim tracking or a placement-time guarantee
Household-led matching
People before postcodes
Furnished homes
Space for everyday life
A clear placement brief
Details in one place
The right home is more than a bed
A temporary address.
Not a life on hold.
Repairs may change the address. They shouldn’t make every other part of the day harder. These are the details we ask a claims handler to include.
Schools & routines
Tell us the school or nursery area and the journey that needs to stay manageable. We use this as part of the search, not an afterthought.
Room to return to normal.
A kitchen for familiar meals. Living space beyond the bedroom. Somewhere to settle while the next steps on the claim are worked through.
Explore UK homes & area enquiriesFrom referral to return
Clarity at each handover.
01
Before the booking
We work through the area, household needs, proposed dates and available homes. Costs and arrangements need approval before a placement is agreed.
02
At move-in
Clear arrival information helps the household know where they are going and how to access the home. Raise practical questions before the move.
03
While repairs progress
Keep us informed of changes to the works schedule. Extensions depend on availability and should be discussed before the current stay ends.
Accommodation referral
Start with the household.
We’ll take it from there.
For claims handlers, loss adjusters and housing teams arranging a temporary home anywhere in the UK.
Use a case reference, not a policyholder’s name. Please leave out medical records, policy documents and other sensitive information.
Availability, suitability, rates and billing arrangements are confirmed with you before a booking is agreed.
Placement questions
Before you refer.
Can you arrange accommodation for tonight?
Include ‘Tonight’ in your brief. We will need to check availability and suitability; preparing a brief does not reserve a home or guarantee a same-day move.
What should a claims handler include?
A case reference, search area, required dates, household numbers and practical requirements. Add your organisation and contact details. Leave out sensitive policyholder information.
Can you accommodate pets or access needs?
Include the specific requirements in the brief. Acceptance, access and suitability vary between homes and must be confirmed before booking.
What if the repairs take longer?
Contact us before the booked period ends. We can discuss options, but extensions are subject to availability and an agreed price.
Can we discuss invoicing and approvals?
Yes. Include your organisation and reference so billing requirements and approval arrangements can be discussed before any booking is confirmed.
UK-wide searches, local requirements
Enquire for any UK town or postcode, even if no home is shown. Explore our original London and Essex guides below or browse the wider Crewstays collection. Availability and suitability are checked individually.
Browse UK homes or enquire about an areaOther ways we can help
Insurance claims
Furnished homes for policyholders while theirs is put right — with straightforward billing for claims teams.
Corporate relocation
A real home from day one for staff moving to a new UK location — while they find their feet.
Construction & contractors
Whole crews housed near site — parking for the vans, space for the kit, rates fixed up front.
NHS & healthcare
Quiet, comfortable homes for doctors, nurses and locums — close to the hospital, priced for long rotations.
TV & film production
Cast and crew housed near the unit base for the whole shoot — billed straight to production.
Holiday & long stays
Self-catering homes for weeks and months — family breaks, sabbaticals, or the gap between houses.